Multiple reasons will cause a file not to be processed:
- two files under the same name will create an anomaly causing the machine to reject that processing. You may verify if two files identically named were mistakenly sent out for processing.
- the encoding of your files must be as set in the pamphlet sent out to you during ‘build phase’. If not, the file is excluded from processing.
If any of the reasons stated above seem to be the cause of the unprocessed file, please reach out to our Support Team.