Salesforce - Set up after a refresh or sandbox creation

If the module does not work after a refresh or sandbox creation, some actions are required because the associated credentials may no longer be valid.

1. Go to the DQE One setup.

2. First, uninstall the existing configuration.

3. Launch the installation again by clicking Start Installation.
   • Fill in the license field.
   • Fill in the backend URL if you use batch processing.
   • Select the products associated with your contract.
4. The installation will normally fail because of previous credentials. On the failure page, click Cancel.
   • The installation process will uninstall the previous credentials.
5. Launch the installation again by clicking Start Installation.
   • Fill in the license field.
   • Fill in the backend URL if you use batch processing.
   • Select the products associated with your contract.
6. The installation should complete successfully at the end of the process.
7. If you use the real-time module, go to Named Credentials, edit the DQE One Tooling API named credential, then save it.

At the same time, please send a ticket to support_dqe@dqe-software.com with the organization ID of the refreshed sandbox or the new sandbox.