DQE features may not be visible for a Salesforce user when permissions, profiles, page assignments, licensing, or component visibility settings prevent access to the expected functionality.
Common symptoms
- DQE components are visible for some users but not others;
- DQE actions or buttons are missing;
- validation functionality is unavailable for a specific profile;
- the issue only affects one application, page, or object;
- the behavior started after a configuration or deployment change.
What to check first
- Verify the user's profile and permission sets.
- Confirm that the user has access to the relevant Salesforce objects and fields.
- Check page layouts, Lightning pages, and component visibility settings.
- Review package assignments and licensing if applicable.
- Compare the affected user with a user who can access the functionality.
When to contact DQE Support
Provide the Salesforce environment, affected user profile, permission sets, object concerned, screenshots, and steps required to reproduce the issue.