This article lists the key resources available to DQE customers — where to get help, how to report an issue, and how to stay informed about service availability.
Contact Support
To open a support request, use the DQE Support portal:
Before submitting, see What information should I provide when contacting DQE Support? to make sure your request includes everything needed for a fast resolution.
Report a production incident
If you are experiencing a critical issue affecting a live environment, follow the incident reporting process to get priority handling:
How to report a production incident to DQE Support →
Service status
DQE publishes real-time and historical availability information for all API services on the status page. Check this first if you are experiencing unexpected errors or latency.
Troubleshooting guides
Before contacting support, check the troubleshooting section — it covers the most common questions about address, email, phone, geocoding, API, and Salesforce issues.