Frequently Asked Questions

One of the fields of my Y2 Form is not returned anymore : why is that ? I am having issues on one of my POS' Y2 form Why does my Cegid Y2 form not display ?

How are the data I send to DQE processed? How can I troubleshoot DQE One Creation & Modification Form ? How to troubleshoot as 'Error code' field is no longer supplied ? How to troubleshoot as the input help engine no longer works ? How to troubleshoot as the 'State' field is no longer populated ? How to troubleshoot as the creation form no longer opens ?

What is the purpose of each DQE's Address API? Why is my address returned invalid by DQE whilst being correct? Is it possible to add an address to DQE Address database? Why do I notice a very large number of returns for a postal code? How often is DQE Address basis updated? To know more about DQE Address and DQE RNVP

To know more about DQE Phone My phone numbers are returned as unreachable even though they are valid.

How to access the DQE's API ? Why is my salesforce environment not working? Why does the service tell me the license is down?

Why do I see a lot of "Read Timed Out" errors as results of my API calls? Why did the same address triggered two different error codes on two different dates? Why is the e-mail address validated when pasted into the field, but is rejected when typed in? Is a simple GET request to the DQE server with the "Licence" parameter enough to access your API? How are emails checked? How to block disposable email domains?

Service seems unavailable : how can I check on it?

Is there any IP filtering from DQE? Does DQE keep any data?