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Support DQE

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Recent activity by Support DQE

  • How does DQE validate postal addresses?

    DQE validates postal addresses in France and internationally by checking whether the submitted address can be recognized, standardized, and assessed against the reference data available for the rel...

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  • Why does DQE normalize an address differently than expected?

    DQE may normalize an address to match postal reference data and deliverability rules. As a result, the returned address can differ from the original input while still referring to the same delivera...

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  • Why is an address not returned by DQE?

    If an address is not returned by DQE, it usually means that the input could not be matched with enough confidence against the postal reference data used to determine whether an address is deliverab...

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  • What information should I provide when contacting DQE Support?

    Providing complete and accurate information when opening a support ticket helps DQE Support investigate and resolve issues more efficiently.General information Your organization name Your contact d...

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  • How to report a production incident to DQE Support

    If a DQE service is affecting a production workflow, create a support ticket as soon as possible so the DQE Support team can investigate with the right context.When to report a production incidentR...

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  • How to request IP whitelisting for Capency services

    Some Capency services require access to be restricted to approved public IP addresses. If your organization needs to authorize a new access point, submit an IP whitelisting request to DQE Support. ...

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  • DQE One Package Installation on PowerApps / Dynamics

    Package Deployment 1. Prerequisites Install Microsoft PowerApps / Dynamics CLI. Have the managed solution in ZIP format provided by DQE Software. If the DQE One contract includes batch processing ...

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  • Microsoft - Update Microsoft Package

    Updating the ApplicationYou may need to update your DQE One application to access new features and improvements. Updates are delivered in one of two formats: A plugin provided as a .zip file. A pac...

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  • DQE One Package Setup on PowerApps / Dynamics

    This document describes the deployment and configuration steps for the DQE One package on a Microsoft PowerApps / Dynamics 365 environment. It covers the two available modules: DQE Unify (batch pro...

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  • Microsoft ACI - Backend Maintenance

    1. Application Maintenance1.1 Why Perform Maintenance OperationsThis application is built to be resilient and does not require frequent maintenance. However, in some situations, you may need to res...

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