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Support DQE

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Recent activity by Support DQE

  • Why does the API return no result?

    An API request may return no result when the submitted input cannot be matched, validated, or processed with enough confidence by the DQE service being called. Common reasons the input is incom...

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  • Why is my API request rejected?

    An API request can be rejected when the request does not meet the expected format, authentication, environment, or service requirements. The fastest way to investigate is to compare the request sen...

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  • How to troubleshoot API authentication issues

    API authentication issues usually occur when credentials, licence information, tokens, environments, or request headers do not match the expected configuration for the DQE service being called.Comm...

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  • Why is geocoding only available at city level?

    DQE may return geocoding results at city level when more precise coordinate information is not available for the submitted address. This behavior is intended to provide the best available geographi...

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  • Why are coordinates not returned for an address?

    Coordinates may not be returned when DQE cannot determine a reliable geographic position for the submitted address. This can happen even when part of the address is valid, because address validatio...

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  • Why does DQE return 0,0 coordinates?

    DQE may return 0,0 coordinates when no reliable geocoding information is available for the address submitted. This result indicates that the service could not determine usable geographic coordinate...

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  • How does DQE validate postal addresses?

    DQE validates postal addresses in France and internationally by checking whether the submitted address can be recognized, standardized, and assessed against the reference data available for the rel...

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  • What to provide when contacting DQE Support

    Providing complete and accurate information when opening a support ticket helps DQE Support investigate and resolve issues more efficiently.General information Your organization name Your contact d...

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  • How to report a production incident to DQE Support

    If a DQE service is affecting a production workflow, create a support ticket as soon as possible so the DQE Support team can investigate with the right context.When to report a production incidentR...

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  • How to request IP whitelisting for DQE services

    Some Capency services require access to be restricted to approved public IP addresses. If your organization needs to authorize a new access point, submit an IP whitelisting request to DQE Support. ...

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