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Why is an email address rejected by DQE?
An email address can be rejected by DQE when the submitted value does not match a valid email format, cannot be validated with enough confidence, or belongs to a domain that does not allow reliable...
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How to troubleshoot API timeout issues
API timeout issues occur when a request does not receive a response within the expected time. They can be caused by network conditions, request volume, integration configuration, service availabili...
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Understand file-based batch processing
DQE file-based batch processing lets you validate, standardize, enrich, clean, or deduplicate large volumes of data from CSV files exchanged through a secure SFTP server. This article explains how...
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What information should I provide for an API investigation?
When opening a support ticket for an API issue, providing the right technical details helps DQE Support reproduce the behavior, identify the service involved, and investigate faster. Required cont...
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Why does the API return no result?
An API request may return no result when the submitted input cannot be matched, validated, or processed with enough confidence by the DQE service being called. Common reasons the input is incom...
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Why is my API request rejected?
An API request can be rejected when the request does not meet the expected format, authentication, environment, or service requirements. The fastest way to investigate is to compare the request sen...
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How to troubleshoot API authentication issues
API authentication issues usually occur when credentials, licence information, tokens, environments, or request headers do not match the expected configuration for the DQE service being called.Comm...
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Why is geocoding only available at city level?
DQE may return geocoding results at city level when more precise coordinate information is not available for the submitted address. This behavior is intended to provide the best available geographi...
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Why are coordinates not returned for an address?
Coordinates may not be returned when DQE cannot determine a reliable geographic position for the submitted address. This can happen even when part of the address is valid, because address validatio...
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Why does DQE return 0,0 coordinates?
DQE may return 0,0 coordinates when no reliable geocoding information is available for the address submitted. This result indicates that the service could not determine usable geographic coordinate...
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